Responsibilities

• IT Strategy Development & Implementation: Create and implement IT strategies aligned with business objectives. Ensure IT initiatives contribute to the competitive advantage and meet the board’s direction.
• Technology Innovation: Lead the adoption of emerging technologies (e.g., AI, blockchain, RPA) to enhance business processes and improve customer experiences.
• Budget & Resource Management: Oversee the IT budget, ensuring financial alignment with business priorities. Effectively allocate resources for critical IT projects and future growth.
• System Reliability & Performance: Ensure the continuous availability and performance of all critical IT systems to support uninterrupted business operations.
• Cybersecurity & Compliance: Maintain strong cybersecurity measures and ensure adherence to regulatory standards (ISO 27001, NIST) and internal policies.
• IT Support Management: Ensure prompt and effective IT support to maximize user satisfaction and operational continuity. Manage the IT helpdesk system and oversee issue resolution.
• Software Development Life Cycle (SDLC): Oversee the SDLC for all IT projects, ensuring industry best practices are followed for quality, efficiency, and timely delivery.
• Infrastructure Maintenance & Optimization: Regularly monitor, maintain, and upgrade IT infrastructure to ensure scalability, performance, and cost-effectiveness.
• Vendor & Third-Party Management: Manage vendor relationships to secure quality services and cost-effective solutions. Negotiate contracts and ensure compliance with SLAs.
• Operational Efficiency & Cost Management: Implement best practices to optimize IT resource usage and streamline operations. Control IT operating costs while maintaining performance.